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Apple Announces Self Service Repair Program That Will Provide Customers With Access to Tools, Parts, and Manuals

Apple announced today that its customers will be able to order tools, parts, and manuals to make repairs to iPhones, and later, M1 Macs beginning early next year:

Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022.

The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.

Repair materials will be offered in a new store:

The new store will offer more than 200 individual parts and tools, enabling customers to complete the most common repairs on iPhone 12 and iPhone 13.

Also, the company will offer a credit toward new part purchases when used parts are sent back to encourage recycling.

It’s excellent to see Apple expanding customer repair options. As the company notes in its press release, the number of authorized repair providers has expanded in recent years, but not everyone has easy access to existing alternatives. More repair options also address complaints that Apple’s devices are too hard to repair, although there remains room to make more kinds of repairs easier. Still, today’s move is a step in the right direction and one that will be interesting to follow in the coming year.

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