Steve Jobs is pretty awesome when it comes to handling customer emails. I admit I might be more prone to send something long winded and terse back to my most brash adversaries, but Jobs is always as cool as a cucumber. Fortunately it’s not a journalist this time, but instead some dude getting worked up over the iPhone 4’s antenna issues.
But this dude had a youtube video which an Apple engineer saw. So the engineer contacted ‘Tom’ (as Boy Genius names him -later called out as Jason Buford), and as with everyone else, Tom was told the antenna problem was a non-issue. The most arrogant trollish rage ensues in the emails, but Steve Jobs himself eventually intervenes with a confident nerve and appropriate demeanor.