Internal AppleCare Document Directs Employees Not To Help With Malware Removal

An internal AppleCare document posted earlier this week reveals that Apple is investigating ‘Mac Defender’ – a recently unleashed malicious application that pretends to be an anti-virus application when users download it. The document, which Apple clearly notes is for internal use only, tells its employees not to confirm or deny whether the application has been installed on a users computer, not to attempt to remove it or escalate the issue.

The bizarre document, which is posted in full after the break, seems to be instructing Apple employees to take no part in resolving malware issues on a users computer.

AppleCare does not provide support for removal of the malware. You should not confirm or deny whether the customer’s Mac is infected or not.

However, the document does tell employees to instruct customers that if the Mac Defender installer pops up on their screen, to cancel the installer and delete the installer immediately. Whilst if the application is already installed they are told to tell the customer to make sure all security updates have been installed with Software Update and then direct them to the “What is Malware?” document. But the document is clear in saying that Apple doesn’t deal with malware – even recommending anti-virus software in the Mac App Store.

Explain that Apple does not make recommendations for specific software to assist in removing malware. The customer can be directed to the Apple Online Store and the Mac App Store for antivirus software options.

[Via ZDNet]

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DropIn Enhances Dropbox with Menubar Drag & Drop, Filters, Previews

I rely on Dropbox on a daily basis to sync files between computers, my iTunes music library and have access to folders shared with the MacStories team or my friends. In fact, Dropbox is the first app I install on every new Mac or fresh installation of OS X, being the service that stores my most important data, app libraries, and more. But for as much as I love Dropbox and couldn’t work without it anymore, I loathe the desktop Mac app. Not the syncing service that displays a badge next to my files or folders, or the preference panel that (in the latest version) allows me to set up selective sync: I can’t stand the menubar utility, which is an icon that does nothing but displaying my available space on Dropbox and changing its looks depending on whether Dropbox is syncing or not. It doesn’t do anything else, and more importantly it sits in the menubar but it doesn’t let me drag files onto it for quick uploading.

Meet DropIn, a $1.99 utility from the Mac App Store that enhances your local Dropbox installation by letting you drag files in the menubar, browse recent files, set up notifications and filters. Sure, it’s another icon in the menubar, but at least it lets me do a bunch of things the official app can’t. DropIn has two main functionalities: it displays a preview of recently changed files and enables you to create filters for the files you want to see in there; it comes with a Droplet feature that allows you to move files to Dropbox by dragging them onto the menubar, avoiding the Finder altogether. In DropIn’s preferences I told the app to simply copy files into my Dropbox main directory, but you can choose sub-folders as well or enter your account ID to upload files to the public folder and get a link in your clipboard automatically. This one’s a feature I’ve been looking forward to have on my Mac because I dislike stacks in my dock, and I’d rather have an icon in my menubar instead of having to open a new Finder window every time. And it works great in DropIn.

As for recently changed files and notifications, this is something you can do with the official Dropbox app and Growl, but DropIn lets you set up the number of updated files to display in the dropdown menu and it’s also got inline previews and a button to reveal a file in the Finder. Furthermore, you can set up advanced rules in the Filters section to show / hide specific files and make sure you’re only being notified about things you care about, and not those info.plist files from iTunes.

At $1.99, DropIn is a great addition to Dropbox, if only for the drag & drop functionality that makes it incredibly easy to move anything to your personal cloud. You can get the app from the Mac App Store here. Check out more screenshots below. Read more


ForeverSave 2 Review: Universal Auto-Save And Versioning On Your Mac

Everybody dreads it, the moment you realize that the document you had been working on for an hour is lost, all because you hadn’t saved it and there had been a power outage or the program crashed! It seems absurd that, in 2011, so few apps have implemented an auto-save feature that saves your document periodically as you work on it. A few apps do have an auto-save feature, including the Microsoft Office suite (saving me more than a few times) – but the vast majority don’t.

For those applications that don’t feature auto-saving there may be a reasonable solution that requires very little hassle from you. Tool Force bills their recently released version 2 of ForeverSave as enabling “universal auto-save and backup versioning for all documents”. I gave the application a go for the past week so jump the break for a full review and see whether it pans out as a feasible solution.

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Patent Reveals How Apple’s New Music Service Could Work

A new patent application published by the U.S. Patent and Trademark Office this week and discovered by AppleInsider today seems to provide some details about Apple’s rumored cloud-based music service, and how iTunes on the desktop and mobile devices like an iPhone could manage to improve streaming quality and speed by locally syncing snippets of songs. The patent, entitled “Local Storage of a Portion of Streamed Media Items”, notes how most streaming services allow users to access an online library of music and cache contents locally on device to enable playback when an Internet connection is not available. This happens in popular service Spotify, which enables users to keep a local cache of albums and songs so they won’t be forced to always be connected to the Internet to listen to music. Whilst Spotify’s cache action has to be triggered manually by the user, other cloud music services automatically cache a song in the background once a user starts listening to it. Apple’s proposed solution is different, and it involves a new menu in iTunes (for the desktop) that syncs via USB “partial music” to an iOS device – that is, small snippets of a song, with the remaining parts available online.

Unlike cache, partial local sync has the advantage of letting users start listening to music immediately without waiting times. Because cache in other services is still obtained with an Internet connection, users have to wait for the caching process to finish before they can start playback. And if the song is not cached, users have to wait for the remote server to begin streaming – when quickly jumping between artists and songs (as most users do on iPods and iPhones), having to wait a few seconds for streaming to begin can be annoying. Assuming a user is syncing music that’s available both locally (on a Mac or PC) and in the cloud (the music service), Apple’s proposed solution skips cache and waiting times entirely by saving locally a first snippet of a song, and then fetching the rest remotely. This way, iTunes doesn’t have to sync full content (thus cutting syncing times) and a mobile device doesn’t have to stream the first seconds of a song. The benefit for users is that playback will start immediately regardless of how fast they’ll switch between songs; the obvious downside is that something will still have to be synced locally. AppleInsider also posts more details from the patent:

The application suggests that the remotely stored content could be a user’s own library, which they have streamed from a home computer or a remote server. Or, it could be streamed from a large “content source,” such as the iTunes Music Store. The described system would also utilize authentication methods, such as with an iTunes account username and password, to ensure that the user has purchased the items and has the right to stream them.

If this patent is of any indication, it could lend some credence to the reports that claimed Apple’s cloud music service was being set up in a way that users could both stream their own music libraries (by uploading them first) and music they didn’t purchase, with a subscription model similar to Spotify. The method described above would clearly require an update to the iTunes application, and it’s unclear whether Apple could also provide a way to “always stream”, avoiding partial sync and relying exclusively on a remote connection. Apple is expected to unveil iOS 5 with new cloud-based features at the WWDC, which kicks off in San Francisco on June 6.


Today Marks Ten Years Of Apple Retail Stores

On May 19 2001, Apple opened the first of its many retail Apple Stores; the Tysons Corner and Glendale stores. Ten years on, Apple’s retail ambitions have proven incredibly successful with over 300 stores in more than 10 countries.Along the way there have been some stunning stores, including the Regent street store in London (also the largest), the glass cube Fifth Avenue store in New York, the Paris Carrousel du Louvre Store and Pundong store in Shanghai.

As always, Wikipedia has some in-depth history and facts about the Apple Stores, as does ifoAppleStore which has an awesome list of unique factoids - did you know that the Bondi store has trees inside the store or that the Regent Street store has the longest Genius Bar at 46 feet? There have also been rumors in the past few days that Apple is planning to launch Apple Stores 2.0 - a relaunch of the stores with a shift in focus to ‘Personal Setups’, revamp of the actual stores with larger displays and deployment of iPad 2s for signatures being the key rumored changes.

Jump the break for pictures of these and other stunning stores, as well as a video of Jobs introducing that first Tysons Corner store - and see how much they’ve changed since!

Update: Added some pictures of the Tysons Corner store as it was on launch day (click on them for larger size), the original style of Apple Stores.

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Phone, Tablet Owners Willing to Pay for Media Subscription Services

With rumors floating around about Apple’s upcoming cloud music service (especially after last night’s report on the company signing a deal with EMI) and others like Google and Amazon moving forward on the streaming bandwagon with products to upload and stream music at any time with smartphones, tablets and desktop web browsers, subscription-based payment systems are often seen as the only feasible solution to guarantee a continuos cloud service without interruptions, always available anywhere you go. Just like Spotify and Rdio let users stream large collections of music they don’t necessarily own by paying a monthly or annual fee, Apple is rumored to extend the iTunes subscription system it created for magazines to music, movies, and a combination of both for the ultimate iTunes Store cloud experience. But just how much are phone and tablet people willing to pay for these new cloud services based on subscriptions? That’s what research firm Nielsen takes a look at in its latest survey, asking users of “connected devices” how much they would pay for media subscriptions that would give them access to a variety of content on their mobile devices.

It turns out, music, movies, magazines, books and TV shows are something people would pay for – sure, there are different results, but take a look at the graph above and you’ll see that these 5 categories are the ones with less orange, which stands for “not willing to pay.” On the other side, sports content, streaming radio and news are something people would be less prone to subscribe to. Overall, the sweet spot for subscriptions seems to be around $4.99 - $9.99 per month, which is what most cloud services ask for these days. There’s an interesting difference about music, however: people would pay for “downloaded music”, and not for “streaming radio.” Assuming “downloaded music” stands for “music you own”, and people care about having online access to music that’s ultimately theirs, services like Amazon Cloud Player and Google Music Beta should be exactly what people are looking for, as they let you upload your own music to the cloud. Also assuming Apple is working on a similar solution, this survey suggests the company should allow for both uploads and Spotify-like streaming, enabling users to lock their own collections in the cloud, and get access to stuff they didn’t buy as well. Maybe that’s what these deals with music labels are all about.

Tablet and smartphone owners with proper Internet access on the go are willing to pay for online media available through apps, and if that’s their own media, there’s an incentive to subscribe. A report in the past weeks suggested Apple was considering offering a free initial trial for its new cloud music service, with a $20 yearly subscription once the demo is over.


China Mobile Claims It Reached A Consensus With Apple Over A 4G iPhone

In a report on MarketWatch, China Mobile states that it has reached a consensus with Apple regarding the use of 4G technology on future iPhones. The iPhone 4 currently uses 3G technology, 4G is the ‘next-generation’ technology for mobile data which promises even faster speeds.

Wang Jianzhou, China Mobile’s Chairman, didn’t specify many details about the agreement but says that they will be beginning 4G trials in China beginning next year and that discussions with Apple are continuing. Bloomberg today also got some additional details from Jianzhou, but in that report, the consensus with Apple was not mentioned.

The company may also be able to offer Apple Inc. (AAPL)s iPhone with the shift to TD-LTE, Wang said. While Apple has decided not to make a version of the phone for the third-generation TD-SCDMA system that is used only by China Mobile, the Cupertino, California-based company may produce one for the TD-LTE system, he said.

It follows yesterday’s report from DigiTimes that this year’s iPhone was originally meant to have LTE capability (a 4G technology) but was scrapped after it was discovered Qualcomm was having problems producing chips in large enough quantities. In that report it was said that China Mobile was expected to reach a deal with Apple soon to offer the next iPhone on it’s network this year – contradicting the Bloomberg report.

[Via MacRumors]


Infinity Blade 1.3 with Multiplayer Now Available

As announced earlier this week, Epic Games released today an update to Infinity Blade for iPhone and iPad, which reaches version 1.3 and introduces a new multiplayer mode, more gear to collect during the game, a new survivor mode, and much more. The new multiplayer section, called Arena, allows you to pick a knight or titan and fight with your friends using Game Center for easy match-making, leaderboard access, and so forth. I haven’t been able to play more than two fights for now (I don’t spend much time on Game Center), but the game didn’t seem to lag and was actually pretty stable and responsive.

As we previously reported, the new update also includes a survivor mode to see how far you can go fighting titans in a single game, new achievements, new rings, swords and shields. Admittedly though, the new big feature is multiplayer, and I’m sure Infinity Blade aficionados are going to spend hours trying to refine their fighting skills to make sure they’re on top of their Game Center stats.

Infinity Blade 1.3 is available now at $2.99 in the App Store.


Survey Reveals 63 Million iOS Gamers Download 5 Million Games Per Day

The National Gamers Survey, compiled by research firms Distimo and Newzoo from March data has revealed that there are roughly 63 million gamers on the iOS ecosystem who (individually) download, on average, 2.5 games per month. Games represent half of all apps downloaded across the iOS and Mac App Stores with more than 5 million games downloaded per day – based on the survey that included the US, UK and five other European countries. A clear majority of 4.6 million are downloaded for the iPhone or iPod Touch whilst just over 400,000 are for the iPad and just a sliver for the Mac with 41,000 per day.

The survey also revealed that in-app purchases within games is becoming an increasingly common feature found in games with revenue from in-app purchases also representing a large proportion of total revenues. 88% of the top 300 games on iOS are free, but across and free and paid games, two fifths of the revenue is now coming from in-app purchases. On the iPhone and iPod touch it represented 40% of gross revenue and 32% for the iPad. These high figures may give reason to why Lodsys has recently started to target developers that implement in-app purchases; it would certainly raise a lot of revenue if they received license fees from even just a portion of developers.

Some more statistical data about the spread of iOS devices was also revealed, noting that across some of the countries surveyed, including the US, UK, France and Germany, between 6% and 7% of the online population have an iPhone. Whilst of those iPhone users, between 50% and 75% play games. As for the iPad, the report claims 15 million Americans actively play games on it, whilst 7 million Europeans do so – exceeding the number of people using Sony’s PSP.

[Via RazorianFly]