Apple Releases Software Fix to Address MacBook Pro Throttling→

Jason Snell, writing for Six Colors:

After a week of controversy following the posting of a video that claimed the new 15-inch MacBook Pro could experience massive slowdowns, Apple on Tuesday acknowledged that the slowdowns exist—and that they’re caused by a bug in the thermal management software of all the 2018 MacBook Pro models. That bug has been fixed in a software update that Apple says it’s pushing out to all 2018 MacBook Pro users as of Tuesday morning.

Here’s the official Apple statement, furnished to Six Colors by an Apple spokesperson:

Following extensive performance testing under numerous workloads, we’ve identified that there is a missing digital key in the firmware that impacts the thermal management system and could drive clock speeds down under heavy thermal loads on the new MacBook Pro. A bug fix is included in today’s macOS High Sierra 10.13.6 Supplemental Update and is recommended. We apologize to any customer who has experienced less than optimal performance on their new systems. Customers can expect the new 15-inch MacBook Pro to be up to 70% faster, and the 13-inch MacBook Pro with Touch Bar to be up to 2X faster, as shown in the performance results on our website.

The controversy caused this past week over throttling reports surely isn’t the kind of publicity Apple was hoping for with its latest updates to the MacBook Pro. There’s been all kinds of speculation as to the reasons for the excessive throttling that’s been reported, with one popular theory claiming it’s an issue with the MacBook Pro’s thin body – an error similar to that found with the current Mac Pro, whose enclosure can’t sufficiently handle the additional heat caused by powerful chips and heavy workflows.

While official tests will take some time to confirm Apple’s message, it’s great to see that the i9 MacBook Pro’s issues don’t appear to be hardware-related, and Apple moved swiftly to solve them.

Permalink

iMessage Business Chat Continues Slow Rollout, Adding Multiple New Brands and Supported Platforms→

Apple launched iMessage Business Chat earlier this year as part of iOS 11.3, but at the time only a select few companies were signed on to support the feature. Four months later, we’re now starting to see the next Business Chat partners go live. Sarah Perez reports for TechCrunch:

In addition to Dish becoming the first TV provider to support Business Chat, Apple says it has also added four other brands, Aramak, Four Seasons, Harry & David, and American Express, in addition to five new technology platforms businesses can integrate with.

To this point Business Chat has primarily been deployed as a customer support solution, but with these new companies comes more diversity in how the feature is being used. In particular, I’m intrigued by what Aramark is doing with Business Chat as a customer service tool. Perez writes:

Aramak is piloting a 10-game “Brew2You” program at Citizens Bank Park, the home of the Philadelphia Phillies. Fans will be able to scan a QR code on their seat back in three sections to order beer or water over iMessage, and have it delivered right to their seat.

Ordering drinks at a ball game is a perfect use case for Business Chat, and one I hope catches on with related markets, both sports and otherwise. Movie theaters, concerts, or Broadway shows that offer the ability to order refreshments from your seat would be another great fit.

I used Business Chat for the first time last week with Dish, and the service worked as advertised, offering a pain-free support experience that’s miles ahead of a traditional phone call or other web chat service. While expansion has gotten off to a slow start, I’m hopeful that with Apple targeting not just individual brands, but also large platforms like Cisco, it will be easy for more businesses to get on board sooner rather than later.

Permalink

Airmail: An Elegant, Customizable Email Client for Mac and iOS [Sponsor]

Airmail is the 2017 Apple Design Award-winning email client from Bloop for the Mac and iOS that marries elegant design with rich, customizable features that tame your inbox.

Everyone approaches email a little differently. For some people, their inbox is a sort of task manager. For others, keeping their inbox empty and messages neatly organized into folders is paramount. No matter how you manage your email accounts, Airmail has you covered.

Airmail is highly customizable while maintaining a clean, intuitive interface that makes it a pleasure to use. The app supports all major email technologies, including Gmail, iCloud, Exchange, IMAP, and POP3. On macOS, Airmail also incorporates the latest operating system features like the Touch Bar.

With Airmail, you can manage one or several email accounts. With multiple accounts, it’s just as easy to review messages from every account in a unified inbox as it is to dive into just one account. Airmail also features rich customization like the ability to send messages later, snooze messages, and create smart folders and rules. Actions let you send messages to other apps you use like task managers and your calendar or create a PDF from a message. On the Mac, Airmail supports the Touch Bar too. Best of all, you only need to set up Airmail once because your settings sync via iCloud to all your Macs and iOS devices.

Airmail is actively developed across all of Apple’s platforms. Most recently, Airmail has added a redesigned and improved search system, user templates that sync across all your devices, and Spotlight search, so you can find messages even when you’re not in Airmail. The app’s broad feature set and customization all add up to make Airmail the perfect choice for email power users.

Download Airmail for the Mac today from the Mac App Store and for the iPhone, iPad, and Apple Watch from the App Store.

Our thanks to Airmail for sponsoring MacStories this week.

iFixit Tests MacBook Pro’s Keyboard Membrane→

iFixit ran more tests and took a closer look at the keyboard membrane that was added to the 2018 MacBook Pro released last week. It turns out, the membrane is one sheet of die-cut silicone with tiny cutouts to allow keycaps to connect to the butterfly switches beneath.

To test how well the new design holds up against dust, iFixit sprayed a new MacBook Pro with a dusting of paint additive. They then tore apart the notebook and found:

Lo and behold, the dust is safely sequestered at the edges of the membrane, leaving the mechanism fairly sheltered. The holes in the membrane allow the keycap clips to pass through, but are covered by the cap itself, blocking dust ingress. The previous-gen butterfly keys are far less protected, and are almost immediately flooded with our glowing granules. On the 2018 keyboard, with the addition of more particulate and some aggressive typing, the dust eventually penetrates under the sheltered clips, and gets on top of the switch—so the ingress-proofing isn’t foolproof just yet. Time will tell how long the barrier will hold up.

iFixit followed up by testing with grittier sand, which managed to cause keys to stick.

It’s good to see that the MacBook Pro’s keyboard withstands fine particles better than earlier models in testing. The real test, of course, is long-term human testing. Only time will tell whether the 2018 MacBook Pros can hold up when faced with a crumbly muffin in your local café or the pollen blowing across your keyboard as you browse the web in your backyard.

Permalink

Doppler Enables Pain-Free Importing of Music and Podcasts from Safari on iOS

I’ve been an iOS-first user for nearly three years now, and during that time there have been very few tasks that required me to pull out my old MacBook Air. One remaining holdout has been downloading music or podcast files from the web and saving them somewhere I can conveniently access them on iOS. The ideal scenario would enable importing those files into iTunes, where they get added to my iCloud Music Library – unfortunately, that remains impossible on iOS today. But the next-best option I’ve discovered can be found in an iPhone app called Doppler.

Doppler launched a few months ago as a music app aimed at the non-streaming market. Despite the increasing popularity of services like Apple Music and Spotify, there are still plenty of users who want greater ownership of their music library, and that’s where Doppler comes in. It specializes in offline playback and custom library curation. You can import your existing iTunes purchases, or import songs or podcasts saved in the Files app, and customize metadata so your library’s organized exactly as you like it.

Today in version 1.2, Doppler adds a feature I’ve long wanted on iOS: the ability to import files directly from Safari.

My main use cases for Doppler’s new feature include downloading MP3 tracks from an artist I support on Patreon, and downloading special members-only podcasts, like AppStories Unplugged from Club MacStories. In both cases, getting the audio files from Safari into a music player, or even just a cloud storage provider, has historically been way too difficult on iOS. Last year when iOS 11 introduced the Files app, I thought this problem would finally be taken care of; surely I’d be able to use Files’ share extension from Safari to save the audio tracks. Unfortunately, Safari only presents the Files extension when downloading certain file types, and audio files aren’t included. And that’s where Doppler comes in.

Doppler now offers an action extension that can be used in two contexts: either when an audio file is already loaded in Safari, or even just when long-pressing a link to an audio file and hitting the ‘Share…’ option. The action extension then pulls in the file, lets you modify track metadata, and saves it to your Doppler library. The app is billed as a music player, but this same process works well for podcasts too – just know that due to their increased track size, podcasts will take longer to import.

Doppler is still a young app, so it’s missing key features that will hopefully be added in the future, such as an iPad app and iCloud sync. Its design is solid though – I like how it evokes past versions of Apple’s Music app with backgrounds matching the color scheme of each album. Despite being feature-light, Doppler works well as a basic music player for your non-streaming service needs. And now, thanks to its Safari import feature, it’s become a crucial utility that’s staying installed on my device.

Doppler is available for iPhone on the App Store.

Tom Gruber, Co-Founder of Siri, Retires from Apple

The Information reports that Tom Gruber, Apple’s head of the Siri Advanced Developments group, has retired to pursue personal interests including photography and ocean conservation. Gruber joined Apple as part of the company’s acquisition of Siri in 2010 along with his co-founders Dag Kittlaus and Adam Cheyer, who previously left Apple in 2011 and 2012 respectively. In addition to Gruber, The Information reports that Vipul Ved Prakash, Apple’s head of search, has left the company. Apple confirmed both departures to The Information.

Siri, which Apple incorporated into iOS in 2011, has been through recent leadership changes as it has fallen behind voice assistants like Amazon’s Alexa and Google Assistant. In 2017, Craig Federighi, Apple’s Senior Vice President of Software Engineering, took over Siri’s oversight from Eddy Cue. Just this past May, Apple hired John Giannandrea, Google’s former Chief of Search and Artificial Intelligence to be Apple’s Chief of Machine Learning and AI Strategy. Last week, Giannandrea showed up on the leadership page on Apple.com, and, according to a TechCrunch story, the Siri team now reports to him.

With all of Siri’s co-founders departed from the company, it will be interesting to see in what direction Giannandrea and the Siri team take Apple’s voice assistant.

Connected, Episode 201: An Internal Fortnite→

Federico bought an iPod touch, Nest and Instapaper both have new bosses and the world is finally getting the leg emoji it deserves.

On this week’s Connected, I also shared a status update on my iOS 12 review and the apps I’m using to put it together. You can listen here.

Sponsored by:

  • Pingdom: Start monitoring your websites and servers today. Use offer code CONNECTED to get 30% off.
  • Simple Contacts: Contact lens prescriptions from home: Use offer code CONNECTED20 for $20 off your contact lenses
  • Timing: The automatic time tracking app for macOS. Use this link to save 10% on your purchase.
Permalink