THIS WEEK'S SPONSOR:

Kolide

The Fleet Visibility Solution for Mac, Windows, and Linux to Help You Securely Scale Your Business


EXCLUSIVE: Concierge, Scout, iQueue, and You. iPhone Based Check-ins Confirmed.

Sunday night and early Monday morning we learned that Apple has been planning to provide Apple Store employees and customers with a way to wirelessly check-in to retail stores. At a recent week long conference in Los Angeles, Apple Store managers were flown in and treated to the initial location based concept. We now have physical evidence, and more details on the specifics of the new concierge services.

Monday morning, the service went live for Apple Store employees. Employees have to utilize an app called Concierge that sends a push notification to him/her when a customer with a reservation checks-in to the Apple Store via their iPhone. In Concierge, employees are able check an iQueue that establishes the customers they’re waiting on and what times they checked in. A separate application called Scout gives managers the ability to establish room by room locations within the store for accurate, close proximity check-ins. Scout is a one time use application for the initial set-up of Apple’s location based services.

Concierge Assistance

Concierge Assistance

iQueue

iQueue

On the customer end, it appears the Apple Store application will be updated to integrate with Apple’s ecosystem. As the ability to make reservations is already in place, you’ll receive a push notification as you enter the store asking if you’d like to check-in. You’ll then be notified of your waiting time (your position in the queue), and who you’ll be meeting up with via a photo of the employee. You also may receive helpful hints as you enter the store, so that you can request services via your iPhone. It’s a very streamlined process.

WelcomeviaiPhonePush

WelcomeviaiPhonePush

You'rechekedin

You’rechekedin

Seeaspecialist

Seeaspecialist

Readtohelp

Readtohelp

Reserveaproduct

Reserveaproduct

Welcomeasiphoneservices

Welcomeasiphoneservices

didyouknow

didyouknow

As employees are given the opportunity to prepare for the launch of the new iPhone based services, it’s likely customers should begin seeing these updates soon.

*note: To clear up any confusion, one of our screenshots does have the word iPod in it. This was an oversight of mine. The screenshots we received were without these iPhone 4 frames - I used a utility to wrap these images for presentation on MacStories. The Concierge application works on both in-store iPod touch and iPhone devices.

Unlock More with Club MacStories

Founded in 2015, Club MacStories has delivered exclusive content every week for over six years.

In that time, members have enjoyed nearly 400 weekly and monthly newsletters packed with more of your favorite MacStories writing as well as Club-only podcasts, eBooks, discounts on apps, icons, and services. Join today, and you’ll get everything new that we publish every week, plus access to our entire archive of back issues and downloadable perks.

The Club expanded in 2021 with Club MacStories+ and Club Premier. Club MacStories+ members enjoy even more exclusive stories, a vibrant Discord community, a rotating roster of app discounts, and more. And, with Club Premier, you get everything we offer at every Club level plus an extended, ad-free version of our podcast AppStories that is delivered early each week in high-bitrate audio.

Choose the Club plan that’s right for you:

  • Club MacStories: Weekly and monthly newsletters via email and the web that are brimming with app collections, tips, automation workflows, longform writing, a Club-only podcast, periodic giveaways, and more;
  • Club MacStories+: Everything that Club MacStories offers, plus exclusive content like Federico’s Automation Academy and John’s Macintosh Desktop Experience, a powerful web app for searching and exploring over 6 years of content and creating custom RSS feeds of Club content, an active Discord community, and a rotating collection of discounts, and more;
  • Club Premier: Everything in from our other plans and AppStories+, an extended version of our flagship podcast that’s delivered early, ad-free, and in high-bitrate audio.