So what do you do when you can’t hold a device as advertised? Like any good American, we sue. Three class-action complaints were filed in the states of California, Maryland, and Texas; AppleInsider reports, “Apple has been accused of violation of the Federal Communications Act, three counts of products liability related to negligence, defect in design and breach of implied warranty, intentional and negligent misrepresentation, fraud by concealment, unfair business practices and more.”
The California complaint reads (quoting AI):
“Defendants have failed to provide customer support to assist iPhone 4 customers regarding this defect. Consumers are left with three options: hold their phones in an awkward or unnatural manner, return their phones and pay 10% ‘restocking fee,’ or purchase Apple’s own ‘bumper’ cases for their phones, costing $29.99 in addition to the premium they have already paid for the phones themselves, which may somewhat ameliorate the iPhone 4’s defects.”
On one hand I think the case is absolutely absurd, but on the other hand there is a point to be made: Apple advertises that you should buy a case (their case) to fix the problem. The problem is that if Apple starts giving iPhone 4 customers a free case (as suggested by numerous blogs and Internet denizens), they have to give everyone a case - this is why they don’t go that route.