Instapaper Founder’s Journey From Bagel Jockey to Publishing Pioneer
I learned the value of giving people little delights [while working at the bagel shop]. Those small details and experiences are the reason why people like luxury cars. They are full of those little delights. You can do the same thing with any business. With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.
I’m looking forward to what’s coming next for Instapaper.