Sidequest is a brand new extension exclusively for Slack that enables you to create helpdesks and personal task inboxes that teams love, 100% inside Slack. With Sidequest, you get the perfect combination of the dependability of a helpdesk system, the effortlessness of a task management app, and the convenience of Slack, all in one terrific, integrated package.
When it comes to helpdesks and request tracking tools, we all seem to share the same love-hate relationship. For many teams, helpdesks are the only way to process a large volume of requests efficiently and reliably, but at the same time, they can feel incredibly impersonal, old-fashioned, and inaccessible, especially when used for internal purposes, such as an IT service desk.
Sidequest makes you love your helpdesk again, by combining the reliability of traditional ticketing systems and the ease of use of modern task managers inside Slack. It allows your workspace members to create tasks in public or private support channels as well as for each other in personal task inboxes. As soon as a ticket has been created, Sidequest becomes the single point of truth, so your team always has a shared understanding of the task at hand, its history, and its status. That way, everyone is on the same page, and nothing slips between the cracks.
Better yet, there is no need to install new software or to set up accounts, as Sidequest lives 100% inside Slack. And because Sidequest is made in Germany, your data and your users are fully protected by GDPR, which is one of the world’s strictest data protection laws.
Start your new helpdesk today with a 30-day free trial of Sidequest by visiting getsidequest.app/macstories. Then, use promo code MACSTORIES for 50% off the first six months. Love your helpdesk again, with Sidequest for Slack.
Our thanks to Sidequest for sponsoring MacStories this week.