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Apple Launches @AppleSupport Account on Twitter→
As first reported by MacRumors, Apple has today launched @AppleSupport, a support account on Twitter:
Apple today created an official Twitter support account to provide customers with tips, tricks, and tutorials about the company’s product and services. One of the account’s first tweets provides users with step-by-step instructions on how to turn lists into checklists in the stock Notes app on iPhone.
Apple’s presence on social media is slowly but surely expanding. This is now the second support account that Apple runs on Twitter, following last October’s launch of @AppleMusicHelp which provides help and tips relating to Apple Music.
Developers: Apple’s App Review Needs Big Improvements
Since the App Store launched in 2008, every app and every app update has gone through a process of App Review. Run by a team within Apple, their objective is to keep the App Store free from apps that are malicious, broken, dangerous, offensive or infringe upon any of Apple’s App Store Review Guidelines. For developers who want to have their app on the iOS, Mac, or tvOS App Store, App Review is an unavoidable necessity that they deal with regularly. But in the public, little is heard about App Review, except for a few occasions in which App Review has made a high-profile or controversial app rejection (such as the iOS 8 widgets saga) or when App Review has mistakenly approved an app that should never have been approved (such as the app requiring players to kill Aboriginal Australians).
Earlier this year we set out to get a better understanding of what developers think about App Review. We wanted to hear about their positive and negative experiences with App Review, and find out how App Review could be improved. It is hard to ignore from the results we got, from a survey of 172 developers,1 that beneath the surface there is a simmering frustration relating to numerous aspects of App Review. There is no question that App Review still mostly works and very few want to get rid of it, but developers are facing a process that can be slow (sometimes excruciatingly so), inconsistent, marred by incompetence, and opaque with poor communication. What fuels the frustration is that after months of hard work developing an app, App Review is the final hurdle that developers must overcome, and yet App Review can often cause big delays or kill an app before it ever even sees the light of day.
Developer frustration at App Review might seem inconsequential, or inside-baseball, but the reality is that it does have wider implications. The app economy has blossomed into a massive industry, with Apple itself boasting that it has paid developers nearly $40 billion since 2008 and is responsible (directly and indirectly) for employing 4 million people in the iOS app economy across the US, Europe and China. As a result, what might have been a small problem with App Review 5 years ago is a much bigger problem today, and will be a much, much bigger problem in another 5 years time.
App Review is not in a critical condition, but there is a very real possibility that today’s problems with App Review are, to some degree, silently stiffling app innovation and harming the quality of apps on the App Store. It would be naïve of Apple to ignore the significant and numerous concerns that developers have about the process.
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Apple, FBI, and iPhone Security: A Roundup of News and Links
Apple made headlines around the world last week when Tim Cook announced, in an open letter to their customers, that Apple would oppose a court order requiring it to circumvent iOS security features. Since then, new developments in the story have broken and many have contributed with explanations of why the outcome of this battle between Apple and the FBI is significant.
Our relative silence on this topic at MacStories is not because we don’t think this story is important. To the contrary, we believe it is incredibly important and we applaud the principled stand that Cook’s Apple has decided to make. But we are hesitant to wade into this important debate, which can be incredibly technical, when there are far smarter minds out there who better deserve your time and attention.
To that end, we’ve compiled a list of useful news articles, opinion pieces, and other resources that we believe are worth a few minutes of your time.
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Apple Pay Launches in China
Apple Pay today launched in China, where Apple has partnered with China UnionPay which operates the Chinese inter-bank network (in a role analogous to that of Visa and Mastercard). Jennifer Bailey, vice president of Apple Pay, told Reuters that Apple Pay supports 19 of China’s biggest lenders, which means that 80 percent China’s credit and debit cards are eligible for Apple Pay at launch. Bailey also noted that Apple Pay is currently accepted at about one-third of all locations that accept the supported cards.
Unsurprisingly, Bailey thinks that “China could be our largest Apple Pay market”. That is no surprise, in the other Apple Pay markets there is either a shortage of locations which support Apple Pay (United States) or shortage of financial institutions which support Apple Pay (Australia, Canada). The UK is the only country that has a high level of retail location acceptance and financial institution support – but the population of China far exceeds that of the UK.
Apple’s approach is to not compete with banks and UnionPay, said Bailey.
“China UnionPay and our Apple Pay solution has a huge advantage, given the footprint of China UnionPay,” she said. “Its merchant acceptance network far exceeds what any of the other mobile platforms have today.”
For a full list of the supported financial institutions in China, view this page on Apple’s website. Apple Pay is available in China at retail locations, as well as in iOS apps.
[via MacRumors]