How Slack Is Using Emoji

After introducing emoji reactions last year, our own Slack team saw a dip in the total number of messages sent. With hundreds of members communicating across a couple thousand channels, it was a welcome change. Before emoji reactions, messages begot more messages: replies, questions, acknowledgment. In a word, noise.

Fascinating look at how Slack is using emoji inside the company. It’s sort of amazing how versatile emoji can be when used in work communications with a bit of creativity. I’m also going to implement this idea for our own Slack:

Speaking of 18F, check out their blog post about using emoji reactions for knowledge management. They tag all “evergreen” content found in channels with :evergreen_tree:, and use a search query like the one mentioned above to find new messages worth codifying in their handbooks. At Slack, we do something similar, where anyone can tag a message with :notebook: to indicate it might be worth adding to the company’s internal documentation.