Developer Sophia Teutschler is having a hard time trying to deal with her most popular application for the Mac, CoverSutra, becoming a Mac App Store exclusive. As we discussed here, the latest CoverSutra 2.5 version is only available in the Mac App Store at $4.99, instead of the $20 it used to be on Sophia’s website. The problem is, years ago Sophia promised to customers who bought a license for CoverSutra 2.0 that they would get the 3.0 upgrade for free; CoverSutra’s development slowed down, Sophia got involved in more projects and won an Apple Design Award in the meantime, Apple introduced the Mac App Store. CoverSutra 3.0 isn’t out yet, but the 2.5 version is a paid app in the Mac App Store. Clearly, that is not the free upgrade until 3.0 Sophia once promised.
This is a very serious issue that doesn’t originate specifically from Sophia, but provides a good example when looking at CoverSutra because of the way Sophia decided to handle things. As you may be aware of, Apple is not offering trials, upgrade policies and existing customer migration on the Mac App Store. You can release apps, for a price or for free. That’s it. You have been selling apps on your website all this time? Good for you. But there’s no way to migrate people who already bought a license to the new Store. (more…)