Apple today began emailing Australians who had purchased the new iPad WiFi + 4G model, informing them of their option to get a full refund if they had purchased it on the basis of thinking it would work with Australian 4G LTE or WiMAX networks. The offer is available to anyone who purchased the model before March 28th and they can return it for a full refund until the 25th of April.
It follows events from last week when the ACCC alleged Apple of misleading customers over the 4G capabilities of the new iPad and Apple responded by offering refunds and agreeing to clarify its marketing. Users who wish to obtain the refund must return the iPad and accessories to the original point of purchase and inform them that they had purchased the iPad on the “basis that it was compatible with current Australian 4G LTE networks or WiMAX networks”.
As noted by 9to5 Mac, Apple has also begun informing Australian iPad resellers to update their iPad signage to more accurately describe the iPad’s cellular capabilities in Australia. Notably the new signage includes the paragraph that Apple and the ACCC agreed on last week:
This product supports very fast cellular networks. It is not compatible with current Australian 4G LTE networks and WiMAX networks.
Jump the break to view the full email that Apple has sent to Australian consumers who purchased the “WiFi + 4G” model of the new iPad.
Thanks Stuart Hall, reseller information via 9to5 Mac.
